Terms & Conditions

1. Services

Vanta Tiling provides professional tiling, preparation and associated building services, which may include wall and floor tiling, bathroom and kitchen tiling, waterproofing/tanking systems, substrate preparation, levelling, decoupling systems, tile backer boards, underfloor heating installation, silicone and grouting, demolition and other related works agreed in the quotation.

The exact scope of each project will be determined by the written quotation, estimate or other written agreement between Vanta Tiling and the customer. Any work not included in the agreed scope will be treated as additional work and may result in an additional charge.

2. Quotations and Estimates

Quotations are based on the information and site conditions reasonably available at the time they are prepared.

Unless expressly stated otherwise, a quotation does not include additional work that becomes necessary because of concealed or previously unknown conditions. These may include rotten, damaged or inadequate timber; defective or unsuitable substrates; excessive floor movement; damp or water damage; defective plumbing; unsuitable existing waterproofing; asbestos or other hazardous materials; structural defects; excessively uneven walls or floors; defective previous workmanship; or other conditions that could not reasonably have been identified before work commenced.

Where additional work becomes necessary, Vanta Tiling will inform the customer and, where practicable, agree any additional costs before proceeding.

3. Deposits and Materials

A deposit is not automatically required for every project. Where Vanta Tiling is required to purchase or supply materials, a deposit or advance payment may be required before materials are ordered or work begins.

The amount required will be stated in the quotation or otherwise agreed with the customer. Special-order, bespoke or non-returnable materials may need to be paid for in advance. Materials remain subject to manufacturers' availability, specifications and batch variations.

4. Payment

Unless otherwise agreed in writing, the outstanding balance becomes due on the same day that the agreed works are completed.

Payment may be made using the payment methods accepted by Vanta Tiling. The customer must not unreasonably withhold payment because of minor snagging items that do not materially prevent use of the completed installation. Where a genuine defect exists for which Vanta Tiling is responsible, we will be given a reasonable opportunity to inspect and, where appropriate, rectify it.

Nothing in these Terms affects the customer's statutory consumer rights.

5. Customer-Supplied Tiles and Materials

Where tiles, sanitaryware, trims, flooring or other materials are supplied by the customer, the customer is responsible for ordering sufficient quantities and ensuring that the products are suitable for their intended application.

Vanta Tiling is not responsible for manufacturing defects or inherent characteristics of customer-supplied products, including shade or batch variation, calibre or dimensional variation, bowing or warping, pattern variation, chips or manufacturing imperfections, inconsistent thickness, incorrect quantities, delayed delivery, or products unsuitable for their intended location.

We will notify the customer where we identify an obvious problem before or during installation. Additional labour or return visits caused by shortages, defective materials or incorrect customer orders may be chargeable.

6. Tile Appearance and Installation

Tiles are manufactured products and may have variations in dimensions, flatness, colour, texture and pattern. Natural stone and some manufactured tiles may have particularly significant natural or intentional variation.

Vanta Tiling will install tiles using reasonable care and skill and in accordance with appropriate installation practices and manufacturers' requirements where applicable.

The customer acknowledges that completely eliminating visual differences, minor dimensional variations or lippage may not always be technically possible, particularly where tiles themselves are bowed, warped, uneven or dimensionally inconsistent.

7. Existing Surfaces and Substrates

The long-term performance of a tiled installation depends heavily on the stability and suitability of the underlying structure and substrate.

Where Vanta Tiling identifies an unsuitable substrate, we may recommend additional preparation, reinforcement, replacement, levelling, waterproofing or other remedial work. We may refuse to install tiles over a surface that we reasonably consider unsuitable where doing so would compromise the installation.

Where a customer instructs us not to carry out recommended preparation, we may decline the work or make clear in writing which aspects of performance we cannot reasonably stand behind, without excluding any liability that cannot lawfully be excluded.

8. Waterproofing

Where waterproofing forms part of the agreed scope, Vanta Tiling will install the specified waterproofing system in accordance with the applicable manufacturer's instructions and appropriate installation practices.

Waterproofing not included in the quotation is not automatically included simply because tiling is being undertaken in a bathroom or other wet area.

9. Variations and Additional Work

Changes requested by the customer after the quotation has been accepted may affect the price and completion date. This includes changes to tile type, pattern, layout, grout, trims, design, preparation, fixtures or the agreed scope.

Additional work will be charged separately where applicable. Written confirmation by email, text message or other electronic communication may constitute agreement to a variation.

10. Access and Site Conditions

The customer must provide reasonable access to the property and work area at agreed times. Unless otherwise agreed, the customer should provide reasonable access to electricity and water required to carry out the works.

The work area should be reasonably clear of personal belongings and other obstructions before work starts. Vanta Tiling will take reasonable care when working at the property, but construction and tiling work inevitably creates some dust, noise and disruption.

11. Completion Times

Any estimated start or completion date is given in good faith. Completion may be affected by matters outside our reasonable control, including drying or curing times, hidden defects, material shortages, delayed deliveries, additional work, access restrictions, other trades, illness or circumstances at the property.

Where no binding completion date has been expressly agreed, work will be carried out within a reasonable time.

12. Photographs and Project Documentation

Vanta Tiling may photograph the work area before, during and after installation for legitimate business purposes, including documenting existing conditions, recording work undertaken, quality control, insurance and resolving disputes.

Identifiable photographs used for advertising, social media or promotional purposes will be handled separately from documentation retained for operational, evidential or insurance purposes and in accordance with applicable data-protection requirements. Further information is provided in our Privacy Policy.

13. Body-Worn Camera Recording

Vanta Tiling may use a body-worn camera during certain stages of work.

Body-worn video may be used where reasonably necessary to document the condition of the property, installation process, completed work, incidents, damage or other relevant events and to provide evidence where reasonably required for insurance, safety, legal or dispute-resolution purposes.

Body-worn recording is not intended for general surveillance of customers or occupants. Where body-worn video is being used, Vanta Tiling will take reasonable steps to make affected individuals aware that recording may take place or is taking place.

Recording will be limited, so far as reasonably practicable, to circumstances where it serves the identified purpose. Particular care will be taken regarding private areas and individuals who are not relevant to the work. Audio recording will only be used where it is reasonably necessary and justifiable for the relevant purpose.

Recordings will be stored securely and access will be restricted. Footage will not ordinarily be published or used for marketing purposes. Recordings may be disclosed where reasonably necessary to insurers, legal advisers, law enforcement authorities, courts, regulators or other parties where disclosure is required or permitted by law or reasonably necessary for the establishment, exercise or defence of legal claims.

Footage will not be retained longer than reasonably necessary for the purpose for which it was recorded, subject to any requirement to preserve relevant footage relating to an incident, complaint, insurance matter or legal dispute.

Further information concerning body-worn video, retention and data-protection rights will be provided in the Vanta Tiling Privacy & Body-Worn Video Policy.

14. Damage and Existing Defects

Vanta Tiling will take reasonable care while carrying out work. We are not responsible for defects, deterioration or damage that existed before our work commenced or that results from underlying problems outside the agreed scope of work.

Where practical, significant existing defects identified before or during work may be photographed or otherwise documented. Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.

15. Workmanship and Problems After Completion

Vanta Tiling will perform its services with reasonable care and skill.

If the customer believes there is a problem with our workmanship, they should contact Vanta Tiling as soon as reasonably practicable and allow us a reasonable opportunity to inspect the issue.

Where the problem results from defective workmanship for which Vanta Tiling is responsible, we will deal with the matter in accordance with the customer's applicable legal rights.

Vanta Tiling is not responsible for problems caused by matters outside our workmanship, including structural movement, defective substrates not installed by us, leaks from plumbing or sanitaryware, customer-supplied defective materials, misuse, inadequate maintenance or work subsequently carried out by another person.

16. Other Contractors

Where other trades or contractors are working at the property, Vanta Tiling is not responsible for their workmanship or for damage or delays caused by them.

If another contractor alters, damages or interferes with our completed or partially completed work, any resulting remedial work may be chargeable.

17. Waste Removal

Waste removal is included only where expressly stated in the quotation. Where waste removal is not included, the customer is responsible for arranging lawful disposal of waste arising from the works unless otherwise agreed.

18. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted.

Where the customer is a consumer, services will be performed with reasonable care and skill as required by applicable consumer law.

19. Complaints

Any concerns should initially be reported to Vanta Tiling at info@vantatiling.co.uk.

Customers should provide reasonable details of the issue and, where appropriate, photographs so that the matter can be investigated.

We should be given a reasonable opportunity to inspect any alleged workmanship issue before another contractor undertakes remedial work, except where urgent action is reasonably necessary to prevent further damage or address a safety issue.

20. Privacy

Personal information is processed in accordance with applicable UK data-protection law and the Vanta Tiling Privacy Policy.

This may include information necessary for quotations, appointments, carrying out work, invoicing, accounting, insurance, legal compliance and handling complaints or disputes.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in this clause deprives a consumer of any mandatory legal protection or right to bring proceedings in a court available to them under applicable law.